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Source: ASQ
An organization needs to define some standard of problem solving, so
that leadership can effectively direct others in the research and
resolution of issues.
There are four basic steps:
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Source: ASQ
Organizations of all types and sizes have come to realize that their main focus must be to satisfy their customers.
This
applies to industrial firms, retail and wholesale businesses,
government bodies, service companies, nonprofit organizations and every
subgroup within an organization.
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Source: ASQ
“The cost of quality.”
It’s a term that’s widely used – and widely misunderstood.
The
“cost of quality” isn’t the price of creating a quality product or
service. It’s the cost of NOT creating a quality product or service.
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Last Updated ( Sunday, 01 July 2007 )
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Source: ASQ
Continuous improvement is an ongoing effort to improve products,
services or processes. These efforts can seek “incremental” improvement
over time or “breakthrough” improvement all at once.
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